Institute for Entrepreneurship Entrepreneurial Education Partner
Reputation is everything in a town this size.
As a family-owned business that has been in operation since 1960, Arnold Brothers Heating and Cooling showed us how they work to maintain their reputation and serve their customers.
We were given a great overview of the inner-workings of an HVAC business. From installation to maintenance, staff training to retention, and service agreements to marketing & education, Brian, Jody, and Carissa shared it all. The business of making sure people stay comfortable in their homes is very technical, yet very personal.
While the weather is milder and their emergency calls are fewer, we appreciate the time and energy they spent educating and answering our questions!
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