The biggest communication problem is that we do not listen to understand, we listen to reply.

Today's session on conflict management was led by Dr. Honey Zimmerman, Assistant Professor of Supply Chain Management with the WIU College of Business & Technology. She talked about how conflict (and negotiation) is a part of every day life, and how you personally approach it makes all the difference.

Dr. Zimmerman talked a lot about the different styles of conflict, how to adapt, managing difficult conversations, and considerations about nonverbal communication. We gained a lot of information today! Thanks to Dr. Zimmerman for sharing your knowledge and experience, and for giving us a few more tools to use as we approach class business development.